Refund & Cancellation Policy

This Refund & Cancellation Policy explains how Flowjat subscriptions are billed, how you can cancel, and when refunds apply. It forms part of our Terms of Service. Payments for Flowjat plans are processed by our Merchant of Record, Paddle.

1. Plans and billing

Current plans and prices are listed on our pricing page. Paid plans (Builder) are billed in advance on a recurring monthly or yearly cycle and renew automatically until cancelled. Fees are stated exclusive of taxes; applicable VAT or sales tax may be added by Paddle where required.

Important: Flowjat subscription fees are separate from any advertising spend on Meta, Google, TikTok, Snapchat, Apple Search Ads, or other platforms. Ad spend is paid directly to those platforms and is never collected or refunded by Flowjat.

2. Free trials

Builder includes a 7-day free trial. A payment method is collected at checkout. You are not charged for the subscription until the trial ends. If you cancel before the trial ends, you will not be charged for the plan.

3. How to cancel

You can cancel a paid plan at any time from your account billing settings on app.flowjat.com (Manage subscription / Paddle customer portal). Cancellation takes effect at the end of the current billing period. You keep access until that date. After cancellation, the subscription will not renew.

4. Refunds

Except where required by applicable law (including mandatory consumer rights that cannot be waived), fees already paid for a billing period are non-refundable, and we do not provide prorated refunds for partial periods after a cancellation mid-cycle.

If you believe you were charged in error (for example a duplicate charge, or a charge after a confirmed cancellation that should have stopped renewal), contact us promptly at support@flowjat.com or legal@flowjat.com with your account email and the Paddle transaction or invoice reference. We will review the request in good faith and, where appropriate, work with Paddle to issue a refund or adjustment.

5. Chargebacks

Please contact us before filing a chargeback with your bank. Many issues can be resolved faster through support or the Paddle customer portal. Abuse of chargebacks may result in account suspension under our Acceptable Use Policy.

6. Contact

Billing questions: support@flowjat.com
Legal: legal@flowjat.com

See also our Terms of Service and Privacy Policy.